Support Center

Need help?

Check your order, fix delivery issues, or open a Discord ticket with the exact details staff need. Rewards are usually automatic, but delivery can take up to 48 hours.

Check OrderOpen Discord Ticket
Server: play-holocraft.netStore: store.play-holocraft.netPayments: Stripe Checkout

Fastest Support

Use Discord tickets

For missing purchases, checkout errors, bans, or account mistakes, open a ticket and include these details.

  • Purchase ID from the success page or receipt.
  • Exact username and Java or Bedrock edition.
  • Package name and a screenshot of the payment result.
Open DiscordOrder Status

Start Here

Pick the closest issue

Most store problems are caused by username, edition, or a delivery still waiting for the server plugin.

Check a Purchase

Use your purchase ID to see payment and delivery status.

Check Status

Missing Reward

Confirm the selected username and Java or Bedrock edition match your account.

Delivery Help

Checkout Issue

Stripe handles the payment screen. Delivery starts only after a successful payment.

Payment Help

Ban or Rule Issue

Appeals and unban purchases must match the account being reviewed.

Open Appeal

Order Lookup

Check Delivery Status

Enter the purchase ID from your success page or receipt. This checks the store backend directly.

Recent IDs on this browser

Keep this: Recent purchase IDs are saved on this device for 24 hours. Screenshot your confirmation if you may need support later.

Missing Reward

Delivery Checklist

  • Wait a few minutes. Delivery is usually automatic, but it can take up to 48 hours.
  • Join the server once. The store only sells to accounts the server has seen.
  • Check edition. Java and Bedrock names can be different, so checkout edition matters.
  • Check spelling. Staff need the exact name selected during checkout.
  • Refunded or canceled? Stripe refunds, disputes, and failed subscription payments can revoke perks.

What to send staff

  • Purchase ID
  • Username and edition selected at checkout
  • Package bought
  • Screenshot of success page, email, or Stripe receipt
  • What reward is missing
Open Ticket

Common Fixes

Quick Answers

Checkout says an error

Check the username, edition, and terms boxes, then try again. If it still fails, send the exact error to staff.

I bought for the wrong username

Open a Discord ticket before using the reward. Staff can review whether it can be corrected.

I paid but closed the success page

Use the Orders page or open a ticket with your Stripe receipt screenshot.

Can rewards change?

Yes. Store rewards, perk amounts, and included benefits may change at any time as listed in the Terms.

Can I refund?

Read the refund rules first. Refunds, disputes, cancellations, and failed subscription payments may remove rewards.

Useful Links

OrdersTermsRefundsSubscriptionsPrivacyDiscord Ticket